Shipping policy
Shipping policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
*Please be aware of unprecedented delays due to Public Holidays, Newly launched product demand or external conditions that are outside of our control.
Domestic Shipping Rates and Estimates
flat rate shipping to Australia only.
*Bulky items incite relevant shipping costs
Local Pick-Up
You can skip the shipping fees with free local pickup at Mareeba. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions.
International Shipping
We only offer International Shipping to New Zealand at this time, please contact us for a quote for shipping.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at ray@bigrigclothing.com.au with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at ray@bigrigclothing.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at ray@bigrigclothing.com.au
https://www.bigrigclothing.com.au/pages/returns-exchanges-policy